These Terms of Service (“Terms”) form a binding agreement between you and ZENDAI DIGITAL COMPANY LIMITED, which operates Nossy (“Nossy,” “we,” “our,” or “us”), and govern your access to and use of our website, hosted cloud service, connected chat channels, APIs, and related services (collectively, the “Services”).
If you use the Services on behalf of a company, organization, or other entity, you represent that you have authority to bind that entity to these Terms. In that case, “you” means both you and that entity.
The Services are operated by ZENDAI DIGITAL COMPANY LIMITED. Questions about these Terms can be sent to hello@nossy.ai.
1. Eligibility and Accounts
You must be legally able to enter into these Terms to use the Services. You are responsible for maintaining the confidentiality of your account credentials, for all activity under your account, and for ensuring that your account information is accurate and current.
Nossy relies on third-party authentication and organization management providers. We may deny, suspend, or terminate access if we reasonably believe your account is being used in violation of these Terms, in a way that creates security risk, or in a way that could harm Nossy, other users, or third parties.
2. The Services
Nossy provides an AI-assisted workflow for small businesses to set up a structured Google Sheet based on how they operate and to perform spreadsheet-related tasks through connected chat channels. Features may vary between free plans, paid plans, beta offerings, and any enterprise arrangements we agree to in writing.
We may modify, improve, add, or remove features from time to time. We may also impose or change limits on storage, organization or project counts, message volume, AI usage, integration access, or other usage thresholds.
3. Your Content and Responsibilities
You retain ownership of the prompts, spreadsheet data, chat messages, credentials, integration settings, and other data you submit to the Services (“Customer Content”).
You are solely responsible for Customer Content and for actions taken through your account or organization. You represent and warrant that:
- you have all rights, permissions, and authority needed to provide Customer Content and connect third-party services;
- your use of the Services and connected integrations will comply with applicable law, third-party terms, and internal policies;
- you will not use the Services to infringe, misappropriate, or violate the rights of others; and
- you understand that agent-assisted actions may read or change data in connected spreadsheets, chat channels, or other systems you authorize.
4. Acceptable Use
You may not:
- use the Services for unlawful, fraudulent, deceptive, or abusive activity;
- attempt to bypass security controls, access data you are not authorized to access, or interfere with the Services;
- upload malware, perform denial-of-service activity, or use the Services to compromise systems or credentials;
- use the Services to violate export controls, sanctions, privacy laws, intellectual-property rights, or contractual restrictions;
- resell, sublicense, or commercially exploit the Services except as expressly authorized by us in writing; or
- reverse engineer or copy the Services except to the extent such restrictions are prohibited by applicable law.
5. Third-Party Services
The Services connect with third-party services such as Google, chat platforms, AI providers, authentication vendors, and billing providers. Those services are not controlled by Nossy, and we are not responsible for their availability, security, accuracy, acts, omissions, or terms. Your use of third-party services is governed by the applicable third-party terms and privacy policies.
6. Subscriptions, Billing, and Auto-Renewal
Some parts of the Services are offered on a free basis, while others require a paid subscription or usage-based charges. Paid plans may include organization-level pricing, member limits, usage allowances, overage charges, or similar billing mechanics described in the product at the time of purchase.
Unless otherwise stated, paid subscriptions renew automatically for the same billing interval until canceled. You authorize us and our billing providers to charge the payment method on file for recurring fees, taxes, overages, add-ons, and other amounts due. You are responsible for keeping billing information accurate and current.
We may change pricing or packaging on a prospective basis. If payment cannot be completed, if charges are reversed, or if amounts remain overdue, we may suspend or terminate access to paid features. Fees are non-refundable except where required by law or expressly stated otherwise.
7. Intellectual Property
ZENDAI DIGITAL COMPANY LIMITED and its licensors own all right, title, and interest in the Services, including the software, user interface, branding, documentation, and all related intellectual-property rights, excluding Customer Content and third-party materials.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Services for your internal business use. If you provide feedback, suggestions, or ideas about the Services, we may use them without restriction or compensation.
8. Beta Features
We may designate certain features as alpha, beta, preview, or early access. Those features may be incomplete, may change materially, may not be supported, and may be subject to additional terms. We may suspend or discontinue beta features at any time.
9. Suspension and Termination
You may stop using the Services at any time. We may suspend or terminate your access immediately if you violate these Terms, create legal or security risk, fail to pay amounts due, or if continued service is impractical or no longer commercially feasible.
Upon termination, your right to use the Services ends immediately. Sections that by their nature should survive termination will survive, including payment obligations, intellectual-property provisions, disclaimers, liability limitations, indemnity, dispute terms, and any licenses you granted to us under these Terms.
10. Disclaimer of Warranties
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZENDAI DIGITAL COMPANY LIMITED DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND QUIET ENJOYMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY AI OUTPUT, SPREADSHEET CHANGE, OR THIRD-PARTY ACTION WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR YOUR USE CASE.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZENDAI DIGITAL COMPANY LIMITED AND ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, AND PERSONNEL WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS (US$100) OR THE AMOUNTS YOU PAID TO US FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE MONTHS BEFORE THE CLAIM AROSE.
12. Indemnification
You will defend, indemnify, and hold harmless ZENDAI DIGITAL COMPANY LIMITED and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your Customer Content, your use of the Services, your connected integrations, or your violation of these Terms or applicable law.
13. Governing Law and Venue
These Terms are governed by the laws of Thailand, excluding its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Services will be brought in the courts of Thailand with competent jurisdiction, and each party consents to that venue, except where applicable law requires otherwise.
14. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will post the revised Terms here and update the “Last updated” date above. By continuing to use the Services after the updated Terms become effective, you agree to the revised Terms.
15. General
These Terms, together with any order form, enterprise agreement, or other written terms that expressly reference them, are the entire agreement between you and Nossy regarding the Services and supersede any prior or contemporaneous understandings on that subject. If any provision of these Terms is held unenforceable, the remaining provisions will remain in effect. Our failure to enforce a provision is not a waiver of our right to do so later. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of assets.
16. Contact
Questions about these Terms can be sent to ZENDAI DIGITAL COMPANY LIMITED at hello@nossy.ai.